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Below are some common FAQ's to help you.


Some local plumbers will charge about £60-£90 an hour, but ... Do you really want a company that charges by the hour?

Wouldn't you rather have one that offers a guaranteed fixed price solution to your problem?


Look at it logically for a moment.   When a company charges by the hour, the longer the job takes, the more profit the company makes.   (Does that make sense?)

What do you think would happen to that companies profits if they invested in advanced / specialised training for the plumber, professional tools and tool storage systems that would enable the plumber to be more organised and subsequently able to resolve your problem in a shorter amount of time, meaning less disruption to your day?

Yes, you guessed it, their profits drop!   SIGNIFICANTLY!

Consequently a company that charges by the hour has ZERO incentive to make these investments, wouldn't you agree?

Now compare this company to a company that operates on a fixed price basis.

When a company operates on a fixed price basis, they are now incentivised to undertake advanced / specialised training and to invest in professional tools and tool storage systems because it makes them more efficient.

What type of plumber do you want in your home? One that is incentivised to make continuous investments in the business to give you the most efficient service possible, or one that is incentivised not to make these investments?

When a company offers a low hourly rate, that is no indication that they will solve your problem for a lower price.

If you have a basic problem such as a dripping tap, a company with a low hourly rate might be your best option.

However, if you have a problem related to your Gas, Hot Water or Heating System or anything thats not a basic repair (Something that could be a DIY repair if you had the corret tools), choosing a company that charges £60 - £90 an hour could prove to be significantly more expensive than a fixed price company.

If you would like to read more about these differences, the button below will lead you to another page with more answers.


Learn more about fixed prices.

If you're in Eastbourne and you are looking for a company that works on a fixed price basis and completes their work to a high standard, in full compliance with all Gas, Water & Building Regulations, contact us now to discuss your requirements.

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Some companies do charge for a quote and some don't. Which company you contact will depend on the standard of work you want?

If you're selling the property and you just want the cheapest possible option that will last long enough for the house sale to go through and then it’s someone else’s problem, ... (Yes this happens!) ... look for a company that offers both free estimates and guarantees to beat any like for like quote.

However, if you want a quote for work that you want to last a while longer, you're going to need a company that will be using higher quality materials and working to a higher standard, wouldn't you agree?

As I am sure you are aware, higher quality (Copper & Brass) materials are going to be more expensive than their cheaper, inferior (Plastic) counterparts.

This means, of all the plumbers you can find, you can safely eliminate any company that offers to beat any like for like quote or states that they Wont be beaten on price from consideration because these companies have no option but to use the cheaper, inferior quality materials to keep their prices down and beat other quotes/prices — Does that make sense?

Of the remaining companies, how do you know which ones to contact?

The next consideration is, do you want a estimated cost for your work or do you want a guaranteed fixed price for your work?

An estimate can be produced very quickly and will typically be free because it is essentially a quick guess.

Unfortunately, when that guess is wrong, you can end up paying far more than you initially thought you would.

The alternative is to ask for a Fixed Price that will not change.

Very few companies will be willing to give you a fixed price because it takes a lot more work to create the price meaning it's not something you can offer for free and it means they cannot provide a low price in their quote to get the job and then bump it up a bit once work has started. (Yes this happens too!)

If you want a guaranteed fixed price for your work, you should expect to pay the plumber for their time.

If you would like to read more about the difference between a fixed price and a estimate to see which is best for you, the button below will open a new page that will help.

Read more...


If you're in Eastbourne and you are looking for a company that works on a fixed price basis and completes their work to a high standard, in full compliance with all Gas, Water & Building Regulations, contact us now to discuss your requirements.

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This will depend on the individual plumber.

Whilst there are still some plumbers willing to invoice domestic clients for their work, due to the number of clients that either fail to pay their invoice on time, fail to pay the full amount or just refuse to pay anything, such companies are becoming less common.

The reason for this is simple.

When you go to the supermarket to buy your weekly shopping. Do you pay at the time you take the goods or does the shop send you a invoice to pay a few weeks later?

I know it's a silly question, but it illustrates the point perfectly. If a company earning tens of millions of pounds a day requires you pay immediately, why would a small tradesman company be any different?

At Exclusive Trades, we will take the payment for the materials before they are purchased. This means we are always using YOUR money to buy the Materials that will be fitted in YOUR property. Before we complete the work we will take the payment for the installation work. You would be amazed how many people think it's okay to try and re-negotiate the price of the work once it has been completed!

If you do not have the money to pay in full on the day the work is carried out, you will need to look for a company that is happy to send you a invoice for the work.



If you rent the property to another person, if you rent a spare room to a friend, even if you host students for a couple of weeks a year, in the eyes of the law, you are a Landlord and are legally obliged to have a Landlords Gas Safety Inspection for your property every 12 months.

If it is just you and your family that live in the property, there is no such legal requirement, HOWEVER...

Some home insurance companies will specify in the small print that you need to have a valid Gas Safety Certificate for your property to validate the policy.

A Gas Safety Inspection will identify any gas leaks that could be costing you money from wasted gas and will keep you and your family safe from the dangers associated with Carbon Monoxide poisoning.

Gas Safety Inspections are one of the areas we excel in and we offer this service for £187.00, which works out to be less than 52p a day!

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Note: You will be able to get a Gas Safety Inspection/Certificate cheaper elsewhere, but if you want it done to a standard that exceeds the minimum requirements to keep your loved ones safe, you will need to use the blue button above to arrange your appointment today.

If you would like to read more about Gas Safety Inspections & Certificates, the button below link you to that information.


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The cost of a boiler service will vary significantly depending on the Make and Model of boiler you have, this is because the cost of the replacement seals and gaskets that need to be replaced in a boiler service vary from boiler to boiler.   Do you have a Worcester Greenstar?   Maybe you have a Ideal Logic?   Perhaps you have a Glowworm Energy? . . . and so on.

Another factor to consider is the type of Boiler Service you require?   Do you need a 'Interim Service', or do you need a 'Full Strip-Down Service'?

We have a page that explains the difference between these two services and gives you a idea on what the costs will be for each, however at Exclusive Trades our prices start at £187.   Click the link below to visit this page.


Boiler Service in Eastbourne.



Need Help With Gas, Heating or Plumbing Work?


Exclusive Trades specialises in Gas Safety Inspections/Certificates, Hot Water & Heating Diagnostics and Boiler Servicing.   We are also available for your more basic plumbing requirements from tap repairs to full hot water and heating installations.   We also provide a same day service in the event of a emergency.


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Heating brands including Nest, Baxi, Ideal and Hive
Heating brands including Alpha, Vaillant, Worcester and Viessmann