Exclusive Trades Terms & Conditions.

• 1   Freddy.
• As you will have noticed on the website, my dog (Freddy) comes to work with me because he is completely deaf and it would be cruel to leave him home alone all day while I go to work.   If you do not want to have Freddy in your home (at my side) while the work takes place, you will need to find another company to help you.


• 2  Appointments.
• 2.1   When you make an appointment you will receive a confirmation SMS message with the appointment details.   If this appointment becomes inconvenient, please reply to this message as soon as possible.
• 2.2   Where we arrive at a property at a pre-arranged time to carry out some work and nobody is home, we will call you to see if you have been delayed in traffic.   (Our schedule allows for a 10 minute delay to our start times.)   If we are unable to proceed after 10 minutes, we will abandon the appointment and you will need to make a new appointment.
• 2.3   Where you have previously made an appointment but we were unable to gain access to the property (because nobody was home) and you wish to schedule another appointment, we will take a non-refundable payment for the service you require (Via a payment link.)   to ensure the companies costs to send a Gas Safe Plumber to your property are covered.
• 2.4   When making an appointment, please keep in mind that if you intend on asking us to look at other faults whilst at your property, please request this when making your appointment.   Due to the number of tool thefts for vans, we only carry the tools required for each specific job to eliminate any tool loss in the event the van is broken in to.   In addition to this, we may have another job scheduled after yours.


• 3  Payments.
• Appointments can be paid for in the following ways.
•   -   Before we arrive at your property via a payment link that will be sent to you via SMS.   (This avoids any delays in starting work when we arrive).
•   -   Immediately upon arrival at your property using Chip & Pin, Apple Pay, Google Pay, PayPal.



Please note, we will not start any work until your appointment has been paid for.

Unfortunately this requirement had to be introduced as in the past it could sometimes take clients weeks and numerous reminder messages/calls to get them to make their payment for our services.

To eliminate this as a problem, we introduced a 'No Payment - No Work' policy, just like the majority of businesses we all deal with in day to day life.

If you are not happy paying for a service at the time you receive it.   (Just as you do when you shop in a supermarket for food, buy clothes, eat in a restaurant, etc)   and expect to be able to have the work done and then pay the invoice at your convenience, days or weeks later, you will need to look for an alternative company to help you.



• 4  Pricing.
• 4.1   Our services are offered on fixed price basis which means the price will not increase once work has begun, regardless of how long the work takes to complete.   If we make an error in the cost of materials required to complete your work, we will cover those costs and you will not be charged any extra.
• 4.2   We charge a fee of £47.00 to create a price for your work.   When you choose to proceed with the work straight away, this fee will be deducted from the price and work will start as soon as possible.   If you choose not to proceed with the work straight away, but at a later date you decide you would like to go ahead with the work, this fee will NOT be deducted at the later date.
• 4.3   When you agree to a price we have provided for a particular service, be aware that you are purchasing that service, a solution to the problem you have, you are not purchasing our time, you are not purchasing the individual items/materials needed to complete that service, and consequently, we do not offer a price breakdown for individual parts and labour.


• 4  Refunds.
• 5.1   Having provided you with a price for some work, if you ask us to proceed, we will take the payment for the work and proceed with ordering any parts.   If you then choose to cancel the work, we will only be able to refund you any money that has NOT already been spent on your materials and our time in sourcing them.   All refunds will be made in the same way they were made.   PayPal will be refunded to PayPal.   Card Payments will be refunded to your card and so on.   Where materials have already been obtianed, we are happy to either pass these materials on to you, or return these items to the wholesalers, however there will likely be a re-stocking fee and our costs in returning the items will also apply.


• 5  Materials For Work.
• 6.1   'Exclusive Trades' will not purchase or install any materials until the payment for the materials has been received.
• 6.2   Where materials are required to complete the work, we insist purchasing any pipes and fittings.   If you wish to purchase items such as taps, showers, etc, we are happy to install them, however they must be WRAS approved products.   (Not all items you can purchase in shops or online are permitted to be installed in England under the Water Regulations.) Any boiler spares you provide must be genuine manufacturer parts or we will not install them.
• 6.3   We will never install plastic/push-fit style plumbing in your property, all of our installation work will be done in copper.


• 6  Gas Safety.
• 7.1   All work on a gas installation or gas appliance will be carried out in accordance with current Gas Safety Legislation.
• 7.2   If a gas appliance is found to be unsafe, we will fully comply with gas safety requirements to make the situation safe.
• 7.3   Where a gas cooker or hob is failing to operate safely due to a lack of cleanliness, the appliance will be disconnected from the gas supply until such time as it can be cleaned to enable it to be safely tested.


• 7  Refusal Of Work.
• 8.1   In certain circumstances we will refuse to work at a property.  Typical reasons for refusing to work at a property in the past have been.
• 8.2   The property is not safe for Freddy to enter.
• 8.3   Upon arrival at a property it is infested with rats, mice, fleas, etc.
• 8.4   Upon arrival at a property it is in a unhygienic condition such as, rotting food on and around the working area, animal waste on the floor, medical waste incorrectly disposed of, anything that may pose a health risk to the engineer.
• 8.5   Upon arrival at a property it is assessed the property is unsafe to work in due to trip hazzad.
• 8.6   Upon arrival at a property it is not adequately ventilated due to Smoking/Vaping/Drug Use, or Smoking/Vaping /Drug Use is taking place whilst work is being undertaken.
• 8.7   If you are unable to refrain from Smoking/Vaping or Drug Use whilst we are working at your property, you will need to find an alternative company to assist you.


• 8  Your Privacy.
• 9.1   In order for this business to function we require your Name, Address, Phone Number and Email Address for the following reasons.
• 9.1.1   Your 'Name' is required so we know who to contact for any matters relating to the appointment you make.
• 9.1.2   Your 'Address' is required so we can attend your property to undertake the work you require completed.
• 9.1.3   Your 'Phone Number' is required to enable you to be contacted directly if there are any issues relating to your appointment/Service.
• 9.1.4   Your 'Email Address' may be required to process your payments and to send any documentation.
• 9.2   If you are not happy with us holding this information whilst your appointment takes place, you will need to source another tradesman company for your needs.
• 9.3   Any information you supply to us will not be shared with anyone or used for any purpose outside of the company.   It may be used to send you annual reminders when a Gas Safety Inspection or Boiler Service is due, to inform you of any news relating to the business.
• 9.4   At any time you can request we delete your contact information by sending us a SMS or email containing the contact details you would like us to delete.


• 10  Boiler Servicing.
• 10.1   Some makes/models of boiler have known issues with their PCB's (Printed Circuit Boards) where, when the power to the appliance is turned off (As it needs to be to safely work on an appliance), when the power is re-established, the PCB can fail and may need replacing.   Sometimes we are able to revive the PCB using a hairdrier, . . .  (You probably think i am joking, but if you search YouTube for 'hairdryer boiler pcb fix' you will see a number of these repairs on different boilers).   However, it's important to note that this repair doesn't always work and even when it does, it will only be a temporary repair because the next time there is a power-cut, this will happen again. When a boiler PCB fails during a service, there will be an additional cost for the purchase of the new part and it's installation.
• 10.2   When servicing a boiler (depending on where the boiler is located in the property),  it will likely be necessary to isolate the water supply to the boiler by turning off the service valves.   When this happens, sometimes a service valve can start to leak and will need replacing.   Typcally this will only happen if the heating system has been neglected and the water in the system is contaminated, but it can happen at anytime.   When this happens, additional costs will apply to the purchase and installation of the new isolation valves.
• 10.3   Once work on a boiler starts, if additional faults are discovered, their may be additional cost to repair these faults.


• NOTE: When the boiler is serviced annually and the boiler is still under warranty, the manufacturer may repair these items free of charge, as the faults arose as a result of the annual boiler servcing that the manufacturer insists upon.


• 10  Power Flush/System Cleaning.
• 11.1   Cleaning a heating system will remove corrosion from within the system.   If your system has a small leak that has sealed itself with scale/corrosion, cleaning the system will remove this scale/corrosion and will expose the leak.   Cleaning has not caused the leak, it has exposed a leak that was already present.
• 11.2   During the cleaning process the radiator will be agitated to break away the corrosion inside the radiator.   The vibrations caused by this process can cause the radiator valves to come off the pipework if they have not been fitted correctly. For this reason we always recommend replacing all the radiator valves in a property BEFORE the cleaning process starts.
• 11.3   We will not be liable for ANY leaks that arise as a result of cleaning a heating system and any costs relating to water damages to property or repairs to your heating system will be an additional cost for you.
• Note:   In my personal experience, these leaks are more likely on older systems, systems that have not been maintained and those with plastic pipes and fittings.   When a system needs cleaning and you do not want to have it cleaned due to the risk of leaks, your only alternative will be to renew the system.   If you have a new system, I personally recommend a thorough clean of the system every 3 years to keep the system clean and ensure it operates with maximum efficency.

(Exclusive Trades operate a No Smoking & No Vaping policy for all engineers.   When working in a property where Smoking\Vaping is taking place, the engineers clothing will become contaminated with this odour which has the potential to create an unpleasant experience for our next client should they be Non-Smokers\Vapers.   As Exclusive Trades specialise in providing a Prompt, Professional & Pleasant experience for all of our clients, walking in to a Non-Smokers\Vapers home carrying the odour of a Smoker\Vaper, will be far from a pleasant experience for this client)